Returns & Refunds
Everything you need to know about our return requirements, eligibility conditions, and refund process.
1. Eligibility & Condition Requirements
We maintain strict quality control and hygiene standards for all Clarity devices and core refills. Due to the personal nature of our products, we will not allow returns or issue refunds unless items are strictly in their original packaging and have not been opened.
If an item has been unsealed, used, or tampered with, it is ineligible for a return or exchange under any circumstances.
2. Return Window
You have 14 days from the date your order is delivered to request a return for eligible items that remain unopened and sealed in their pristine original packaging.
Return shipping costs and tracking responsibility for change-of-mind or eligible unblemished items lie with the customer unless the product arrived damaged or defective.
3. How to Initiate a Return
To start a return request for unopened merchandise, please reach out to our team via our Contact Us page with your order number and photo proof confirming the packaging is unopened and intact.
Once reviewed and approved, our support team will provide instructions on where to send your package.
4. Refund Processing
Once your returned item is received and thoroughly inspected by our fulfillment center to verify it remains unopened in its original packaging, your refund will be processed.
A credit will automatically be applied to your original method of payment within 5 to 7 business days.